Who We Are
Sally Outlet (“we,” “us,” or “our”) operates the website sallyoutlet.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Shipping: Free Shipping on all Orders
Shipping Range
- Delivery Area: We currently ship within United States & Canada.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 08:00am (GMT -08:00) Pacific Time (Los Angeles) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 4-6 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as USPS, UPS and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Return Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: sales@sallyoutlet.com
- Phone: +1 346 458 2162
- Address: 9802 Caballero Drive, Houston, Texas 77078, United States.
- Hours: 10:00 AM – 06:00 PM (GMT -08:00) Pacific Time (Los Angeles) (Monday – Friday). We usually get back to you within 24 – 48 hours.