At Sally Outlet, your satisfaction is our priority. If you're not fully happy with your Sally Hair Dryer purchase, we offer a simple and transparent return process for eligible items.

 Returns Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Items must be new, unused, and in original packaging
  • Return must be requested within 30 days of delivery
  • Returns requested after 30 days will not be accepted

 Exchanges

We currently do not offer exchanges. If you’d like a different item, please return your original order and place a new one.

 Return Method

Returns are processed online only via mail.
We do not accept in-store or in-person returns.

 Restocking & Fees

  • No restocking fees
  • No hidden charges — you’ll get a full refund for eligible returns

Refund Process

  • Once your return is received and inspected, we’ll process your refund within 10 business days
  • Refunds are issued to the original payment method

 Important Notes

  • We do not accept returns on used, opened, or damaged items (unless they arrived defective)
  • Returns without prior approval or outside the return window will not be accepted
  • Original shipping fees are non-refundable, unless the item was damaged or incorrect

 Start a Return

To initiate a return, please contact us with your order number and reason for return:

📍 9802 Caballero Drive, Houston, TX 77078, USA
📧 sales@sallyoutlet.com
📞 +1 713 631 1332
🕒 Monday–Friday, 10:00 AM – 6:00 PM (Pacific Time) Los Angeles
⏱️ Response time: typically within 24–48 hours